Refund & Cancellation Policy

1. General Policy

At TheMix LLC, we are committed to delivering high-quality services and professional support to our clients. Every project is carefully planned, and resources are allocated from the initial stages of execution. For this reason, all sales and service agreements are considered final once confirmed.

2. Cancellation Requests

All cancellation requests must be submitted in writing via email to info@themixllc.us.

Each request will be reviewed individually; however, cancellations may not be possible once project work has begun or resources have been assigned.

3. Refund Eligibility

Refunds may only be considered under the following circumstances:

• The project has not yet entered the production, development, or execution stage.

• A duplicate payment was made due to a technical or processing error.

• The agreed services could not be delivered due to circumstances directly caused by TheMix LLC.

4. Non-Refundable Services

The following services are strictly non-refundable once initiated:

• Consultation and strategy work

• Design, development, or customization services

• Setup, integration, or technical implementation work

• Marketing, advertising, or promotional campaigns

• Any third-party fees, subscriptions, or registrations paid on behalf of the client

5. Refund Processing Time

If a refund request is approved, it will be processed within 30  business days.

Depending on your bank or payment provider, additional time may be required for funds to appear in your account.

6. Disputes

In the event of any dispute, we encourage clients to contact our support team directly at info@themixllc.us before initiating any formal claim or chargeback. We are committed to resolving concerns professionally and fairly.

7. Policy Updates

TheMix LLC reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Clients are encouraged to review this page periodically for any updates.